Frequently Asked Questions
Everything you need to know about your Halo Shoes experience.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for our leather loafers.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you ship internationally?
Yes, Halo Shoes ships to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months.
How long will it take to receive my order?
Standard shipping within the continental U.S. typically takes 3-5 business days. Express shipping options are available if you need your pair sooner.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.